Transforming a technical inspection tool into a cohesive platform experience
Company
MYX / One3D
Role
Lead product designer
Duration
Q2 24 - Q1 25
One3D was powerful but difficult to use. User struggled with onboarding. Our goal was to redesign it as a complete workflow environment for 3D inspection, measurement, and collaboration — without sacrificing performance.
Modernized 3D viewer showing annotation and inspection tools within a clean, responsive layout
Challenge
The viewer’s first iteration was technically solid but UX-fragile.
Inconsistent controls, dense menus, and slow context switching reduced adoption among B2B and B2C users.
We needed to keep the engineering power but design for clarity and flow.
Research & Insights
Through stakeholder interviews and workflow mapping, we found that users needed fewer modes and clearer context.
We organized their goals around three core actions:
Inspect · Annotate · Report
This structure became the spine of the new Viewer 2.0.
User journey map and workflow analysis informing viewer task hierarchy.
User journey map and workflow analysis informing viewer task hierarchy.
Conceptualise
One of the greatest value of design - is bringing fidelity to a concept, a bold iteration. Helping you test hypothesis feasibility early.
A concept design for a multi-thread LLM experience.
Modes
Modes were rebuilt with consistent interaction patterns.
Color logic, icons, and units followed the same token system used in the MYX UI library.
Documents mode
Final Viewer UI
The final Viewer 2.0 offered a clear, modular interface with responsive panels and optimized 3D controls.
It cut task times and reduced training needs while retaining engineering accuracy.
Final UI — annotation sidebar and clean interaction surface.
Outcome
Viewer 2.0 became the flagship tool for MYX Digital Twin operations.
It improved usability, shortened interaction times by 30%, and helped teams standardize data review and reporting.
Simplified inspection and annotation flows
Faster measurement and report generation
Improved adoption among B2B clients
Learning
Redesigning for experts meant embracing complexity without showing it.
The biggest lesson was that clarity in enterprise tools comes from alignment — not simplification.
“Test early and often. Most of the time, it’s not the experience that needs changing — it’s the affordances that need fixing.”
View more projects
